Introduction:
Norton is a popular antivirus software that provides protection against cyber threats such as viruses, malware, and phishing attacks. While the software is effective at keeping your devices safe, there may come a time when you no longer need the subscription. In such cases, it is important to know how to cancel your Norton subscription and get a refund. In this article, we will provide a complete guide on how to cancel Norton subscription and get a refund.
Step 1: Review your subscription details
Before canceling your Norton subscription, it is important to review your current subscription details. This includes the type of subscription, the duration, and the auto-renewal status. Knowing this information will help you understand the terms and conditions of your subscription and the cancellation process.
Step 2: Understand the cancellation policy
Norton has a 60-day money-back guarantee for its annual subscriptions. This means that within 60 days of purchase, you can cancel your subscription and get a full refund. For monthly subscriptions, the cancellation and refund policy may vary depending on your location. It is important to read the cancellation policy in your region before proceeding with the cancellation.
Step 3: Cancel your subscription through Norton account
To cancel your Norton subscription, you need to access your Norton account. Here’s how to do it:
1. Go to the Norton website and sign in to your account using your email address and password.
2. Click on the “My Subscriptions” tab.
3. Select the subscription you want to cancel.
4. Click on the “Cancel” button next to the subscription.
5. Follow the prompts to confirm the cancellation.
Step 4: Contact Norton customer support
If you are unable to cancel your subscription through your Norton account, you can contact their customer support for assistance. You can reach them through live chat or by calling their helpline number at 1-888-459-7718.
Step 5: Request a refund
If you are eligible for a refund according to Norton’s cancellation policy, you can request a refund through your Norton account or by contacting customer support. You may be required to provide some information, such as your order number and the reason for cancellation, to process the refund.
Step 6: Check for any additional subscriptions
Before assuming that the cancellation is successful, make sure to check your account for any additional subscriptions. Sometimes, users may have subscribed to multiple Norton services without realizing it. If you find any additional subscriptions, follow the same cancellation process for each one.
In conclusion, canceling your Norton subscription and getting a refund is a simple process. However, it is important to understand the terms and conditions of your subscription and the cancellation policy before initiating the process. By following the steps outlined in this guide, you can easily cancel your subscription and get a refund if eligible. Remember, if you face any difficulties, you can always contact Norton customer support for assistance. Ensure to also check your account for any additional subscriptions to avoid future charges.